When Siri calls 000

Wearable tech is at the forefront the next generation of personal communication devices, giving us access to the internet, social media channels and each other 24/7. It was inevitable that a telecommunications company would develop an algorithm to enhance our public safety too.

Enter the Apple iWatch’s capability to detect that you have fallen and you need help, connecting you with emergency services when you physically can’t. With Android’s Smart Devices monitoring your health and wellbeing too, Alexa and Siri have their finger on your pulse, literally.

Attending a National Emergency Communications conference last week, I was introduced to a new challenge emergency services need to consider – when do we trust the technology?

There are plenty of examples of where a smart watch has inaccurately determined the wearer needs assistance and calls emergency services. Communications Centre dispatchers are sifting through multiple hoax calls, not from surly bored teenagers but from wearable tech instead.

But it isn’t all bad. There are those stories where the technology has saved a life, has detected a problem and sent support as soon as possible.

https://www.phonearena.com/news/Student-uses-Apple-Watch-to-call-911-while-hanging-from-seatbelt-after-a-car-crash_id93548

https://www.bostonglobe.com/metro/2019/06/04/saved-apple-watch-woman-stranded-paddleboard-waters-off-nahant-beach-calls-rescued/HRWoo2ompVbjfGq6YBL5bN/story.html

For Incident Controllers and Commanders, it’s not simply a case of whether we think the technology is helpful and positive, we have to be adaptable and embrace the changes technology brings. How can we harness wearable devices to support our delivery of emergency support to people when they need it the most? What can we do differently that helps us sift through the hoax calls to get to the real emergency?

For me, I am interested in the information we can push out to wearable tech devices, rather than just the information we can gather. Imagine if we could send fire evacuation directions to people based on GPS locations determined by a smart watch? What if we knew how many people were stranded by flood water based on the pings from watches near a cell tower? What could we say to people when we have access to their visible wrists, not just a phone in their bag?

I’m interested in your thoughts on how technology is potentially changing the way we deliver public safety support to communities. Leave a comment below! 🙂

2 thoughts on “When Siri calls 000

Add yours

  1. The Apple Watch strikes again!
    5 times this year alone I have witnessed CPR training end with an ambulance on the way because a trainees watch got bumped and Siri heard them ask “can you call an ambulance”… so she did!
    On the flip side, it can be a handy resource. At a recent event we had an influx of patients which stretched responders, the fact that I was able to speak to 000 operators through my watch while still treating my patient made the process as smooth as if I had another responder there and allowed me to still use both hands.

    Like

  2. Interesting article thank you.
    But can you get the smart watch to send back information that will help you to fight the fire or deal with an emergency situation?
    But agree being able to tell me is the most interesting part.

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Create a website or blog at WordPress.com

Up ↑

%d bloggers like this: